GoToAssist Remote Support

GoToAssist Remote Support

By LogMeIn, Inc.

  • Category: Business
  • Release Date: 2017-06-12
  • Current Version: 2.0.10
  • Adult Rating: 4+
  • File Size: 29.96 MB
  • Developer: LogMeIn, Inc.
  • Compatibility: Requires iOS 8.0 or later.
  • App Ratings:
    2/5 ( 30 Reviews)
  • Price:
GoToAssist Remote Support App Ratings: 2
Total 30 Reviews

GoToAssist Remote Support App Description

GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad. Support your customers when and wherever they need help. Features: • Unlimited live support that works seamlessly behind existing firewalls • Screen sharing and remote control of supported devices • Unattended machine access • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl, etc.) • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support Get started quickly: 1) Download and install the GoToAssist app on your iPhone or iPad. 2) Log in with your GoToAssist account. 3) Tap to create a support session and then send your user an invitation to connect.


GoToAssist Remote Support App Screenshots

GoToAssist Remote Support App Reviews

  • Latest version crashing a lot

    By Raestlin
    Any kind of video changes, like the ctrl-alt-del screen, will crash the iPad app. This needs to be fixed ASAP if the tablet version is going to be feasible for use.
  • Login redirect brings it down

    By Rock996
    Great product once you are in it. It makes you login using their website though every time and frequently it doesn’t make it to the Authentication page. I have to close and reopen it until it works. Didn’t used to be this way. Not sure if it is them that cause the problem or iOS compatibility issues but it brings it from a 5 star to a three. It’s a 0 star when I have to restart the app multiple times.
  • Have to force close every time

    By Alorm
    For about a year now, I have to force close the app in order for the app to get to the login page. I don’t understand how this can go unresolved for a year. I’m clearly not the only one having this problem. I can only guess the developers decided it’s a feature, not a bug.
  • Suitable for mobile remote support

    By HTTP Error 418
    If you’re not at your desk, or don’t have a laptop nearby and need something done right away this will help you out. You’re already paying for this app with your subscription. App support could be stronger and some features are missing however.
  • Awful

    By bgjens
    Every time I open the app it loads forever. I have to force quit it and then sign back in. Every single time, for almost a year now. Come on, get it together.
  • App won’t log in.

    By Dwmpi2001
    App won’t login. Same problem as reported by other users.
  • Login doesn’t work

    By LBBumbleBee
    This app was good two years ago. Now with the last update it redirects to a logmein page that will lock your account even with typing in the correct password. Trying to load unattended computer list is a joke. Most times my phone screen turns off before this list loads. Such a shame gotoassist has gone this far down hill. I have been with them since beta and now I am looking elsewhere. I have over 650 systems on unattended.
  • Can't logon via this app

    By Need original app
    I have tried several times to log into this app with no success. The service itself is great using it from a PC. Please fix the login issue.
  • Going down hill

    By Jarredstanley
    I have been using GoToAssist now for a fee years and the app for over a year. Progressively this app is getting worse. It’s especially problematic opening. Hangs, delays. Each time I’m forced to force quit the app so I can get to the login screen. This issue has been getting worse ever since logmein started popping up. I understand they might be wishing to merge the two products now that the two companies merged but they have made a mess. For $60 per month it’s just not worth it.
  • Needs fixing

    By Matty2420
    I made the mistake of spending $600 on GoToAssist before trying this app. The login screen works 50% of the time and then you have to type in your credentials each time like its 2002. Needs to be fixed!!!